Refund policy
FOR U.S. CUSTOMERS:
We sincerely hope you love your pantyhose, but if for any reason you would like to return your purchase, you have 30 calendar days from the date of receipt to do so. E-mail us at customercare@jambesenlairbysadio.com with your order number, details, and reason for the return. We will process the request and provide you with a free return label.
Jambes En L'Air customer has a right to unbox the product and thoroughly inspect the items for any faults/ imperfections before trying them on. But they are non-returnable once worn.
If the products you received differ from the items you ordered or are defective in any way, please make sure you return them to Jambes En L’Air in their original packaging and wrapping.
Returns will not be accepted if they are not shipped back to us within the 30 calendar days period.
Accessories that are an integral part of the finished product, such as our brochure and cotton hosiery gloves, must also be returned. A return cannot be accepted if the brochure and gloves are missing.
Jambes En L’Air is not liable for any returned packages that are lost. Please retain a copy of your return tracking number to insure receipt of your delivery.
We will confirm we received your package by e-mail.
If all of the above conditions are met, Jambes En L'Air will refund the total amount of the returned products within 07 calendar days from receipt of the returned products. Please note below:
- Refund will be administered in the original form of payment.
- Shipping and handling costs, gift box and other charges are non-refundable.
- Refund will include the cost of the item, plus any applicable sales tax.
FOR INTERNATIONAL CUSTOMERS:
We sincerely hope you love your pantyhose, but if for any reason you would like to return your purchase, you have 30 calendar days from the date of receipt to do so. E-mail us at customercare@jambesenlairbysadio.com with your order number, details and reason for the return. We will process the request and provide you with a return label. Jambes En L’Air does not reimburse customs duties or local sales taxes, and you are responsible for return shipping fees.
Jambes En L'Air customer has a right to unbox the product and thoroughly inspect the items for any faults/ imperfections before trying them on. But they are non-returnable once worn.
Unfortunately we are unable to process international exchanges. If you would like to exchange an item for a different size or color, you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on jambesenlairbysadio.com. Please note: Applicable tax and duties and fees as well as shipping will be charged on the replacement item.
If you receive an incorrect or faulty product, please e-mail us at customercare@jambesenlairbysadio.com within 7 business days of receiving your order and include your order number and a written description with pictures of the item you wish to return. We will cover all costs to ship the replacement. Please note: A replacement cannot be shipped if we are not contacted within the 7-business-day window. Jambes En L’Air is not liable for returned packages that are lost. Please retain a copy of your return tracking number to insure receipt of your delivery.